I've made a mistake with a client's paperwork and am so angry with myself about it.
I was phoned by customer's daughter last night, asking where her Mum's order was (6 cushions, 2 pairs curtains and 2 massive pelmets). Told her I was working on it and that I was hoping to finish in next few days, depending on when the pelmet canvas arrived from my supplier. I also need to check my fitter's availability and make appointments that suit us all etc. Daughter said her Mum thought it would all be finished by now and that she had 3 weeks timescale in her head. Obviously she's keen to have the room finished and I don't blame her for that at all. Who wouldn't? All that money tied up in fabric, you want to enjoy it don't you?
I told her that I'd always hope to do it in such a good time but my t & C's allow me 6 -8 weeks, as work has to be scheduled in amongst other projects. I have only had the fabric 3 weeks so am still well within the timescale on my t & c's. All fine and dandy - I'll finish the job asap and organise my fitter and hopefully everyone will be satisfied.
The problem is that I now believe I sent her my OLD t & C's instead of my new ones (by mistake). The old version has no indication of delivery timescales at all. I added that bit due to another client misunderstanding. I've not spoken to them again since last night so can't be utterly sure, but the copy in my client paperwork is the wrong one - I should have thrown them all away but a couple must have slipped through the net. Now here I am again, thinking I've been clear and am covered and I'm obviously not.
Now I'm feeling really stupid and upset that I wasn't clear and professional and that I've not met my customer's expectations.
I'll get the job done as quickly as possibly, but do you think I should give a discount for letting them down? If so, how much?
I was phoned by customer's daughter last night, asking where her Mum's order was (6 cushions, 2 pairs curtains and 2 massive pelmets). Told her I was working on it and that I was hoping to finish in next few days, depending on when the pelmet canvas arrived from my supplier. I also need to check my fitter's availability and make appointments that suit us all etc. Daughter said her Mum thought it would all be finished by now and that she had 3 weeks timescale in her head. Obviously she's keen to have the room finished and I don't blame her for that at all. Who wouldn't? All that money tied up in fabric, you want to enjoy it don't you?
I told her that I'd always hope to do it in such a good time but my t & C's allow me 6 -8 weeks, as work has to be scheduled in amongst other projects. I have only had the fabric 3 weeks so am still well within the timescale on my t & c's. All fine and dandy - I'll finish the job asap and organise my fitter and hopefully everyone will be satisfied.
The problem is that I now believe I sent her my OLD t & C's instead of my new ones (by mistake). The old version has no indication of delivery timescales at all. I added that bit due to another client misunderstanding. I've not spoken to them again since last night so can't be utterly sure, but the copy in my client paperwork is the wrong one - I should have thrown them all away but a couple must have slipped through the net. Now here I am again, thinking I've been clear and am covered and I'm obviously not.
Now I'm feeling really stupid and upset that I wasn't clear and professional and that I've not met my customer's expectations.
I'll get the job done as quickly as possibly, but do you think I should give a discount for letting them down? If so, how much?
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