Hi all
I just wanted to warn you about reil chyc roman blind headrails , a few months ago I made some blinds for a client who had them made for theire own clients, they have been having problems with the tracks so after trying all the usual, things to fix the tracks I contacted them as I wanted a rep to look at them, after a few minutes of him trying to fob me off he said he'd arrange it, however I had to get the contact details so I had to call again today, the guy in charge got very snappy with me when I asked if he would contact the client today as they were very upset as they have been having problems for too long now, he told me that I was putting pressure on him, he didn't want to contact the client untill he knew. What day he could see my client. I'm fuming, who treats customers like that, I can't voice my true feelings untill this mess is sorted out. So be warned of terrible customer service from that company.
Please forgive any spelling mistakes as I"m typing this on my BBB
I just wanted to warn you about reil chyc roman blind headrails , a few months ago I made some blinds for a client who had them made for theire own clients, they have been having problems with the tracks so after trying all the usual, things to fix the tracks I contacted them as I wanted a rep to look at them, after a few minutes of him trying to fob me off he said he'd arrange it, however I had to get the contact details so I had to call again today, the guy in charge got very snappy with me when I asked if he would contact the client today as they were very upset as they have been having problems for too long now, he told me that I was putting pressure on him, he didn't want to contact the client untill he knew. What day he could see my client. I'm fuming, who treats customers like that, I can't voice my true feelings untill this mess is sorted out. So be warned of terrible customer service from that company.
Please forgive any spelling mistakes as I"m typing this on my BBB
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